Legal
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website and marketing services provided by Keenversion ("Keenversion," "we," "us"). By using our site or engaging our services, you agree to these Terms.
1. Our services
Keenversion provides digital marketing and lead-generation services for home-service businesses, which may include Google Business Profile management, local SEO, Local Services Ads, Google/Meta advertising, websites, review systems, AI receptionist setup, CRM configuration, and related automation. The specific scope, deliverables, fees, and term for your engagement are set out in your selected package or written proposal.
2. Eligibility & accounts
You must be at least 18 and authorized to bind your business. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of any account credentials.
3. Fees & payment
- Fees are as stated in your selected package or proposal (one-time setup and/or recurring monthly amounts).
- Recurring services are billed in advance each cycle and continue until cancelled per your agreement; some packages have a stated minimum term.
- Third-party ad spend (e.g., Google Ads, Meta) is separate from our management fees unless stated otherwise.
- Late or failed payments may result in suspension of services. Setup fees and completed work are generally non-refundable.
4. Client responsibilities
You agree to provide timely access, assets, approvals, and accurate information needed to deliver the services, and to comply with the terms and policies of the platforms used on your behalf.
5. Communications & messaging
By engaging us, you consent to receive service-related communications. Where we configure SMS/email systems on your behalf, you are responsible for ensuring proper consent from your own customers and compliance with applicable laws (including TCPA and carrier requirements). See our Privacy Policy.
6. Third-party platforms
Our services rely on third-party platforms (e.g., Google, Meta, GoHighLevel, CallRail). Your use of those platforms is subject to their terms, and we are not responsible for their availability, changes, or actions.
7. Results disclaimer
We do not guarantee any specific results, including rankings, lead volume, call volume, bookings, or revenue. Marketing outcomes depend on many factors outside our control (market conditions, competition, your responsiveness, budget, and platform changes). Any examples, projections, or past results are illustrative and not a promise of future performance.
8. Intellectual property
Each party retains ownership of its pre-existing materials. Unless your agreement states otherwise, deliverables built in your own accounts (e.g., your Google Business Profile, your CRM) belong to you upon full payment; our proprietary tools, templates, and processes remain ours.
9. Limitation of liability
To the maximum extent permitted by law, the services are provided "as is," and Keenversion is not liable for indirect, incidental, special, or consequential damages, or lost profits or revenue. Our total liability for any claim will not exceed the fees you paid to us in the three (3) months preceding the claim.
10. Indemnification
You agree to indemnify and hold Keenversion harmless from claims arising out of your content, your customers, your use of the services, or your violation of law or third-party rights.
11. Termination
Either party may terminate as provided in your agreement. Upon termination, you remain responsible for fees incurred, and we will reasonably assist with transition of accounts you own.
12. Governing law & disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The exclusive venue for disputes is the state or federal courts located in California, unless an alternative dispute process is agreed in writing.
13. Changes & contact
We may update these Terms and will revise the "Last updated" date. Continued use after changes constitutes acceptance. Questions: support@keenversion.com.